Our 'no quibbles' guarantee
Our 'no quibbles’ guarantee means that if, for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, or you have simply changed
your mind then, provided that it is in its original condition and unpersonalised, you can return it to us for prompt replacement or refund within 30 days of delivery.
Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalised' or ‘bespoke’ items, whether by name or date, as these cannot be sold to anyone
else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.
If you want to return an item, simply email us at firstname.lastname@example.org, indicating which item(s) and the number of items to
be returned, your reason for returning the item, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number. If the
item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns
Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned
in the condition in which you received it within 30 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must be unpersonalised and in its original condition, and must be returned within 30 days of delivery. Please
note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.
Returned Item(s) Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery.
Refunds and Replacements
For item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement
will be processed by Signature Gifts Limited within 14 working days of receipt of the returned items.
A refund will be made in the same form of payment that was used to make the initial purchase.
If you would like a Replacement, this will be to your original product specification (e.g. a Framed Spoof Newspaper) as detailed on your original order.